Terms & Conditions

Effective Date: [08.02.2026]

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1. Services Provided

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All physiotherapy will be delivered by a fully qualified and insured physiotherapist, in your own home or a mutually agreed location. An initial assessment will be conducted to determine needs, after which a tailored treatment plan will be discussed and agreed. Ongoing assessment may lead to adjustments in your plan as needed.

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2. Initial Assessment and Consent

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Assessment includes discussing your medical history and current symptoms, a physical examination, and agreeing realistic treatment goals. Verbal consent must be given before any treatment. You may decline any part of the assessment or treatment at any time.

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3. Safety and Environment

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You are responsible for providing a safe environment for care (e.g. pets managed, adequate space, safety of premises). If the environment is deemed unsuitable or unsafe, treatment may be rescheduled or terminated.

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4. Travel and Arrival

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• Travel Base: All travel expenses and logistics are calculated using North Creake, Norfolk as the base location.

• Arrival Window: Due to the nature of mobile services and potential traffic or travel delays, please allow for an arrival window of 15 minutes either side of your scheduled appointment time.

 

5. Payment Terms

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• Billing: Fees are due monthly unless agreed otherwise.

• Payment Methods: Accepted methods include cash, card, or bank transfer.

• Weekend Rates: Appointments scheduled on Saturdays or Sundays are subject to a 25% weekend working surcharge, which will be added to the standard session fee.

 

6. Cancellation and No-Show Policy

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• Notice Period: Please provide at least 24 hours' notice to cancel or reschedule your appointment.

• Late Cancellations: Cancellations made within 24 hours of the appointment will be subject to a charge of 50% of the session fee. This may be waived in extenuating circumstances at the sole discretion of the physiotherapist.

• No-Shows: If there is no answer or contact from the client within 15 minutes of the agreed session time, the physiotherapist reserves the right to leave the premises. In this instance, the client is liable to pay the full session fee (100%).

 

7. Confidentiality and Data Protection

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All personal and health information is confidential and handled in line with UK GDPR and the Data Protection Act 2018. Records are kept securely for the legally mandated period and shared only as required by law or with your explicit consent.

 

8. Professional Standards

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Treatment is provided according to the standards set by the Health and Care Professions Council (HCPC) and the Chartered Society of Physiotherapy (CSP). Treatment may be discontinued if deemed not clinically appropriate.

 

9. Complaints Procedure

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If unsatisfied with the service, you have the right to raise complaints directly. If not resolved, concerns can be taken to the HCPC for further review.

 

10. Limitation of Liability

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Liability is limited to the fullest extent permitted by law. No responsibility is taken for any loss, injury, or damage suffered except as a result of proven negligence during treatment.

 

11. Changes to Terms

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These terms may be updated as required by law or operational need. The latest version will always be available on the business website.

 

12. Governing Law

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These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales.